The Agentforce 360 platform is designed to provide a comprehensive environment for enterprises to integrate human collaboration with artificial intelligence and data management. It aims to connect employees, data sources, and AI agents within a single framework to streamline operations and business intelligence.

Core Platform Components

The ecosystem is built upon several key pillars. The central Agentforce 360 Platform serves as the main hub. Data 360 focuses on unifying and governing enterprise data, providing necessary context to turn raw information into actionable insights for applications and workflows. For business-specific functions, Customer 360 consolidates applications for sales, service, marketing, and commerce. Additionally, Slack is integrated as the primary interface for real-time communication and collaboration between human teams and AI agents.

Key Capabilities and Features

A primary function of the platform is the ability to build, deploy, and manage AI agents at scale, connecting them with business logic and verified data. It emphasizes data unification through its metadata and semantic layers, ensuring context and accuracy across all processes. For integration, Agentforce MuleSoft allows for the secure connection of various systems, APIs, and workflows with built-in governance.

The platform also incorporates features designed to address security, privacy, and compliance requirements for all agents and workflows. To make sense of the vast amounts of data, Agentforce Tableau is included to transform information into real-time analytics and understandable insights that can inform decision-making.

Development and Ecosystem

For development teams, the Agentforce DevOps Center provides tools to build, test, and deploy AI-powered applications and agents securely. The platform supports the creation of custom-branded websites, portals, and applications that connect directly to Salesforce data. This functionality is further extended by an open ecosystem of partners, third-party applications, and integrations designed to scale with business needs.

Foundational Infrastructure

The entire Agentforce 360 Platform operates on Hyperforce, a proprietary infrastructure designed to provide a secure, compliant, and high-performance foundation for all its services and applications.